Financial Services

Members of our team have worked very closely with several major players in the financial services sector addressing service delivery.

One was an international bank offering universal banking services across an extensive branch network. By undertaking carefully focused research and working collaboratively with the senior management team a set of driving Values were shaped to help establish the ‘way things are done around here’.

This radiated through the bank realigning peoples’ focus, establishing new processes and markedly uplifting performance standards and delivery. It also incorporated very advanced work in reshaping the corporate identity and branch merchandising. This in turn assisted the process of repositioning the bank and increased its appeal to existing and much needed new customers.